General F.A.Q. on Beaded Jewelry (Jewellery) and Wholesale Sarees

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We have made an attempt to answer the basic queries that our customer can have while placing their order. Kindly go through these and if yet not answered kindly contact us for details at info@wholesale-beadedjewelry.com 

Our Address : Chatterjee Fashions, 390 Burnpur Road, Asansol - 713325, West Bengal, INDIA. Phone : 09732006341, (91) (341) 3298604.

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Frequently Asked Questions:
  
1. Do You Ship Worldwide?
2. Do Your Prices Include Worldwide Shipping and Insurance? 
3. Can I Order A Catalog Of Your Items?
4. What is your Minimum Order Amount ?
5. Are the prices mentioned in the  website, the final prices or you give discounts?
6. What are your discounts if I order in bulk , say for example, 10,000 USD?
7. Can you give us  an idea of the price range of the  various jewelry items you have?
8. What is the Procedure to place an order of  Jewelry / Handbags or Sarees?
9. Will I get the same designs which I order from your website?
10. What courier / shipment options do you use?
11. How can I know the Shipment  charges to my location ?
12. How long will It take for my order to arrive?
13. What are your Payment Terms?
14. You have mentioned that you have 19000 designs, but in your website only around 1000 designs are there. Why?
15. After receiving payments, when will you dispatch the goods?
16. I am a bit hesitant to send payments as now a days there are internet frauds. Can you give me some references of customers in my country?
17. Do you have any other website of your products?
18. Do you offer any live support facillity?
 
 
SOLUTIONS
1. Do You Ship Worldwide?
Yes, but due to internet frauds we do not ship to Nigeria.
 
2. Do Your Prices Include Worldwide Shipping and Insurance?
No our prices mentioned in the website does not include the shipment costs, and the customer bears the shipment charges. We bill you with the actual shipment bill.
 
3. Can I Order A Catalogue Of Your Items?
Our website is our catalogue. Please use it to order what you need.

We have lots of designs and a wide range in Indian Jewelry, fashion Jewelry, Handbags, Purses, Sarees etc. The designs, shapes, and sizes of these items keep changing from season to season, so it is not possible to show all of them in one single catalog. That is why we had created this web showroom.

The price listed on the site are Wholesale Price in US Dollar($).

 
4. What is the Minimum Order Amount ?
For International ordering, the minimum order amount is US$500.00 + Shipping Cost.
5.

Are the prices mentioned in the  website, the final prices or you give discounts?

No we give discounts also.

For Jewelry Orders above $500.00USD and <= $5000.00USD :
  

   Discount of 2% on Invoice  amount


For Jewelry Orders above $5000.00USD :


   Discount of 4%  on Invoice  amount

6.

What are your discounts if I order in bulk , say for example, 10,000 USD?

For bulk orders kindly contact us. 
7. Can you give us  a rough idea of the price ranges of various jewelry items you have?

Regarding price, we can offer you all our items very cheap to higher range. Our ranges cover items from 0.5 USD to 40 USD.

It is always better if you mail us, in what price range you need the products.  Like in case of Kundan necklaces we can give you nice necklace sets starting from 3 Dollar and have a good range upto 8 Dollar.

All Beaded Necklace Sets we can supply you from 0.5 Dollar to 5 Dollar.

All Stone Studded Sets will start from 5 To 30 USD.

Rings we can offer you from .75 Dollars to 2.5 dollar.

Earrings from 0.5 to 4 Dollar.

8. What is the Procedure to place an order of  Jewelry / Handbags or Sarees?
The first step is that you have to surf our websites and email us  the product codes of your choice.  

i) www.indian-jewellery.com-- Indian fashion jewelry, bangles, beaded jewelry etc

ii) www.wholesalehandbags-purses.com  designer handbags, purses etc

iii) www.saree-sari.com --  Indian sarees (saris), silk sarees, bridal sarees etc.

Once you send us the order list we will mail you the total amount you need to pay us. After realization of your payment, we will dispatch your goods by next 3 to 5 Business days.  

Now say for example you want to order 100 necklaces of Beaded Jewelry. In this case you can just send us the price range in which you want your necklaces and a few product codes from the site, so that we may understand the type you are looking for.

Note: We have thousands of jewelry / handbags/ sarees, though only a handful of them are uploaded in our  websites. So it is best to leave it to us after you have mentioned your price range and type of jewelry you are looking for, and we are sure that you will be satisfied with what we send you.

 
9. Will I get the same designs which I order from your website?
Please note that in artificial jewelry it is not possible to send the exact one what you have seen in the website. Because pictures in website are at least a month old and we change our designs almost once in fifteen days because in the fashion jewelry world people always like newer designs and unique piece than others. We can give you hundreds of similar necklaces but it is not easy to give the exact same ones.  In this way you will not face any problem to sell them too.

We have a large number of varieties in our stock, but to maintain the uniqueness of the product, we always change our designs by every week or max in 15 days so always it is not possible to show you all designs we have.

Hence, we will supply you the same type of items but Not the exact same Items which you have seen in the website.

10. What courier / shipment options do you use?
We use either Fedex or Indian Postal Services.

 Fedex is secure and very fast though a bit expensive, whereas Indian Postal Services are cheaper than Fedex but takes a longer  time.

 
11. How can I know the Shipment  charges to my location ?
As soon as you send us your requirements via email we will, on the basis of that order sheet, calculates the total weight inclusive of packaging, and calculate the freight charges.
Then you will receive a Performa invoice, inclusive of freight charges.
12. How long will It take for my order to arrive?
If you receive via Fedex it takes 3-4 days anywhere in the world. Whereas if you want to receive it via Indian Postal services it takes 15 days.
13. What are your Payment Terms?
We accept payment through wire transfer and Western Union Money Transfer. Kindly visit our Payment Option for details.
14.

You have mentioned that you have 19000 designs, but in your website only around 1000 designs are there.

It is not at all possible to upload 19000 designs in the website. Most sellers only have 10 - 20 designs on their websites. Hence kindly mail us for more varieties.
15. After receiving payments, when will you dispatch the goods?
Depending on the order value it takes 3-6 days for us to dispatch the shipment. But for bulk orders we need some more time which we shall discuss with you at the time of finalizing the order.
16. I am a bit hesitant to send payments as now a days there are internet frauds. Can you give me some references of customers in my country?
Yes definately we can. We are currently doing business with USA, Canada, Australia, China, Hong Kong, Greece, France, U.K, Italy etc.
17. Do you have any other website of your products?
Yes. 

) www.indian-jewellery.com-- For Indian fashion jewelry, bangles, beaded jewelry etc

ii) www.wholesalehandbags-purses.com-- For  designer handbags, purses etc

iii) www.saree-sari.com --  For Indian sarees (saris), silk sarees, bridal sarees etc.

18. Do you offer any live support facility?
You may get live chat help in MSN or Yahoo messenger. Our yahoo id is jewelryindia@yahoo.co.in and hotmail id is jewelryindia@hotmail.com
Kindly note the following details 
i) The colors shown on the products are an approximation of the original colors, and are variable with your monitor and/or graphic card.
ii) Due to some circumstances beyond our control, all prices, product availability , descriptions and colors are subject to change without notice. Customers are responsible for inquiring & confirming current information at the time of purchase.
iii) All promotion, discount, special offers, pre-orders, close out, or package deal are non refundable. The orders were cancelled or refused after shipping are not acceptable, there will be applied a 25% cancellation fee. The Shipping cost is not refundable.
iv) The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer.
v) We strive to fill your order completely, but not guaranty the order quantity. We are not responsible for orders placed before the price reduction. We reserve the right to substitute similar items if not instructed otherwise.
vi) You will receive an order confirmation right after you place the order on-line. If you find any information is entered incorrectly, contact us immediately at info@wholesale-beadedjewelry.com , or we are not liable for any mistaken information provided. You will be also billed for any address correction if occurs at US$10.00 per box for USA domestic orders.
vii) If you have any inquiry or revision about your order(s), please e-mail to info@wholesale-beadedjewelry.com. We are not responsible for any delay of re-forwarding your order related requests to the order department.
viii) We are not liable for any delay caused by invalid information, or un-matching billing/shipping information that your issuing bank has on file, or any other insufficient/invalid information that holds your order for further clarification.
ix)

We update the store policies when needed without prior notice. Customers are responsible for reading the store policies before submitting the orders every time. If you place the order via fax or phone order, you need to sign on store policies form. Or your order will be held until we receive your signature.

RETURN POLICIES

  
We do not accept any defect claim/return request after the two-day period is over or item that has been used or damaged for any reason. We reserve the right to refuse your return based on our return policy.
Defective: If you find the package(s) get(s) damaged while you accept the package(s), report to the carrier's driver immediately. So he/she will have the record for your claim to their customer service department. We are not liable for the carrier delays or damage during transportation.

If the defect is clarified by manufacturing defect after inspection, we will replace or credit your account upon receipt of returned Merchandise. Each claimed defect item needs to be returned in original package. Or it will be identified as misusage defect. No credit will be issued or replacements will be approved.
Return: To avoid unnecessary return, be sure you have read and inquired all the product information before submitting your order. We do appreciate your cooperation. The return subjects to $15.00 or 25% re-stocking fee which ever is greater. Shipping and handling fees are not refundable. Each item needs to be returned in original package. Or the return will not be accepted and the credit will not be issued.
Refusals: Refused, unclaimed, or undeliverable orders subject to $15.00 or 25% re-stocking charge which ever is greater.
No cash refund. The amount will be applied against future purchases.
 
   
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